Shipping methods and deadlines

The products are shipped to the shipping address you have indicated in the order. In the case of an order of several items with different availabilities, the delivery time will take into account the longest expected delivery. In exceptional cases, LOHE reserves the right to split the order, sending the available items and leaving the unavailable items pending a second shipment. In this case, the second shipment will be made at no additional cost. We offer you different shipping methods to deliver your order in the most convenient and appropriate way to your needs. From your shopping cart you can select the type of shipment you want depending on the area and the delivery method you prefer.


Home delivery:

For the transport and delivery of shipments, we have chosen a courier company of recognized prestige. For orders shipped from our warehouses from Monday to Thursday, the courier company will deliver to the indicated address within 24-48 hours of the shipment. For orders shipped from our warehouses on Friday or the eve of a public holiday, it will be delivered to the address indicated on the following Monday or the next working day before 7:00 p.m., respectively. The courier does not deliver on Saturdays, Sundays or holidays. In the event that the customer detects any problem at the time of delivery of your order (damaged packaging, missing or damaged products) must indicate it in writing on the delivery note of the carrier, and contact by phone with our customer service center (976 77 50 05) within 7 days of receipt. No return of a damaged item will be accepted, as well as a claim for a missing item, if it has not been communicated within the established period. All this is without prejudice to the right of guarantee for products not in conformity with the contract, which is granted to all consumers, in accordance with the regulations in force”.

Shipping costs vary depending on the country of destination. To find out the exact costs, please go to the order summary screen. During certain promotional periods shipping costs may be free of charge.

We currently do not ship to the Canary Islands, Ceuta and Melilla.